Frequently Asked Questions
Frequently Asked Questions
Booking and confirmation process
Are bookings required?
Since destinations in the Kruger National Park and Kgalagadi Transfrontier Park are very popular and sometimes fully booked as far as 11 months in advance, you may not be able to be accommodated without a booking. Always book in advance to avoid disappointment.
How to book with us
Booking with us is easy!
1. Place a booking inquiry with us by submitting your personal information and contact details on the electronic inquiry and click “Submit Enquiry”. Alternatively, call 0861 KRUGER. Our expert booking agents will find the best available package for your booking and contact you within 24 hours.
2. You can confirm the booking and make a payment with us via wire transfer, credit card, or paypal.
3. Finalise your booking and print out your confirmation voucher – for presentation on arrival at the Park.
When to go
South African school holidays take place over April, June, September, and December to February, and these are peak times for the Park.
The best time to view game is over the dry, winter season, between June and October, when animals can be easily found congregating near water. View our page for more information on seasonal norms in the Kruger Park.
When you get there
Arrival and check-in
When you arrive at the Park gate, be sure to have the following documents ready: your passport (for overseas visitors), your Wildcard, and your printed booking confirmation.
At the gate, you’ll receive a check-in receipt information guide, with Park rules and etiquette guidelines and handy information like gate times and contact details. Carry this with you at all times. When you check-in at camps, this and the receipt stapled to it will be requested by the staff at reception.
Check in times are 14:00 and check-out time is 10:00.
What to bring
Pack light – South African summers are hot and even winters in the Park are relatively warm. Bring some warm clothes for chilly evenings and night drives.
Insect repellent is a must in the summer months for mosquitos, and sunscreen is useful if you plan on being outdoors.
Bed linen and toweling as well as cooking utensils are supplied for most bungalows and chalets. Some camps run generators that are switched off at certain times. Some campsites are electrified, some partially so. Campers should bring a 25m extension cord fitted with a 240 Volt blue plug. Exceptions to amenities will be indicated either on the camp listing, or during the booking process.
Inside The Park
Gate times & distances
We have a detailed table of travelling distances and Kruger National Park gate times. When travelling between camps, guests are advised not to travel more than 200km to ensure that they will be able to arrive safely and timeously at their destination.
Guests arriving late will be fined R150.00, but vehicles that arrive at the gate too late may be refused entry. Concessions are sometimes made for late arrivals at gates, and some camps will allow you to arrive late by prior notice (provided that you have a valid booking). Contact the camp you will be staying at for more information about prior arrangement of late arrival.
All guests and visitors to the Kruger National Park are required to pay a conservation fee, which can be paid in advance or on arrival.
Advance reservations for day visits are charged a non-refundable R24 per adult and R12 per child (over and above conservation fees).
Current conservation fees for international visitors are ZAR 180.00 for adults and ZAR 90.00 for children under 12. For South African residents, the daily conservation fee is ZAR 45.00 for children and adults, and daily visitors will need to present their ID, driver’s license or passport. Citizens of SADEC countries pay ZAR 90.00 per adult and ZAR 45.00 per child, and a passport must be produced at the gate.
Activities and facilities
Cell phone reception
Although there is mobile coverage in the park, signal varies from camp to camp and differs slightly for service providers, with the best signal being in the main rest camps.
Internet connectivity is limited to GPRS or EDGE at most camps, but there is 3G/HSDPA at the base stations in the bigger camps. It is useful to have both Vodacom and MTN SIM cards, as coverage varies.
With the exception of guide dogs for visually impaired (which require the proper license) no animals whatsoever may be brought into a National Park.
It is entirely safe to drink the tap water, but bottled water is available at the various restaurants and convenience stores, should visitors prefer it.
You may not swim in any rivers in the Park.
In most cases, a gratuity or service fee is not included and tipping is at your discretion. Standard tips are as follows:
Transfers – ZAR 10 per person
Restaurants – 10-15% for good to exceptional service
Rangers – ZAR 50-100 per drive
Health and safety
Although the Kruger Park is a malaria area, and guests are advised to take precautions, travel is quite safe. For a more detailed explanation about the requirements of visiting an area with a malaria risk, please see our page on Malaria in the Kruger Park.